General Terms and Conditions
Welcome on my website! Thank you for trusting me with your purchase! Please read this document carefully before finalizing your order, because by the finalization you accept the contents of these GTC! If you have any questions regarding these General Terms and Conditions, the use of the website, particular products, the process of purchase, or if you would like to discuss your specific needs with us, please contact our staff at the contact details provided!
Represented by: Besenyei Andrea e.v.
Seat: 8676, Karád, Prohászka street 30.
Tax number: 66937544-1-34
Phone number: 06-30-246-65-80
Bank account number: 11709040-20001553-00000000 (OTP Bank)
SWIFT code: OTPVHUHB
Data of Hosting Provider
Name: Magyar Hosting Kft.
Seat: 1132 Budapest, Victor Hugo street 18-22.
Parties: Seller and Buyer together
Customer: a natural person acting outside the cope of his profession, independent occupation or business activity
Consumer contract: a contract in which one of the subjects qualifies as a consumer Website: this website, which is used to conclude the contract
Contract: A contract of sale between the Seller and the Buyer using the Website and electronic mail
Communication devices between the absent parties: a device capable of making a contract statement – in order to conclude the contract – in the absence of the parties. Such a device includes, in particular, the addressed or unaddressed print, the standard letter, the advertisement published in press with an order form, the catalog, the telephone, the fax and the Internet access device.
Contract between the absent parties: a consumer contract that was made in a distance selling system organized for providing a contract product or service without the simultaneous physical presence of the parties in such a way that in order to make the contract, the parties solely use devices that make the communication possible between the absent parties
Product: all marketable and moveable items on the Website that are available and intended for sale, and which is the subject of the Contract
Enterprise: a person pursuing a profession, self-employment or business activity Buyer/You: the person concluding the contract by making a purchase offer through the Website
Warranty: in case of contracts between the consumer and the business (hereinafter referred to as “consumer contract”) according to the Civil Code: 1. a) a guarantee given for the performance of the contract which the enterprise voluntarily undertakes in addition to or without its legal obligation in order to perform the contract properly, or 2. b) mandatory warranty based on law 3. Relevant legislation
The provisions of Hungarian law apply to the Contract, and in particular the following legal acts:
Act CLV of 1997 on Consumer Protection Act CVIII of 2001 on Electronic Commerce and on Information Society Services Act V of 2013 on the Civil Code Act 151/2003. (IX.22.) on the mandatory commercial guarantee for durable consumer goods Act 45/2014. (II.26.) on Detailed Rules governing contract concluded between consumers and businesses Act 19/2014. (IV.29.) NGM of the Minister for National Economy on the procedural rules for administering warranty and guarantee claims on products sold to consumers under a contract between the consumer and enterprise. Act LXXVI of 1997 on Copyright Act CXX of 2011 on the Right o Informational Self-Detrmination and on Freedom of Information REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 28 FEBRUARY 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 27 APRIL 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Scope and acceptance of the GTC
The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter: GTC) in addition to the provisions of the relevant binding legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions of concluding the contract, the terms of performance, the conditions of delivery and payment, the rules of liability, and the conditions of exercising the right of withdrawal.
The technical information required for the use of the Website, which is not included in these GTC, is provided by other prospectuses available on the Website.
You must familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our webstore, you accept the provisions of these GTC and the GTC forms an integral part of the contract between you and the Seller. The date of the course can be changed by the organizer (in case of technical reasons, illness, or epidemic). In case of restricted personal meeting, the organizer may change and postpone the date of the course in accordance with legal regulations. Cancellation is not possible after payment, it can be fulfilled at another pre-determined time, but the fee is non-refundable.
The language of the contract, the form of the contract
The language of the contracts covered by these GTC is Hungarian. Contracts falling within the scope of these GTC do not qualify as written contracts, they are not filed by the Seller.
Prices are in HUF, gross prices, and are tax-exempt. Prices are for information only. The possibility that the Seller may change the prices for business policy reasons cannot be ruled out. Changes in prices do not apply to contracts that are already concluded. If the Seller has indicated the price incorrectly, in case of the contracts already concluded, the Seller shall proceed on the basis of the “Procedure incorrect price” section of the GTC. Complaints handling and enforcement options The consumer may submit consumer complaints about the product or the Seller's activities at the following contact details:
– Telephone: 0630 246 65 80
– Internet address: https://toppanto.hu/
The consumer may communicate a complaint orally or in writing to the business, concerning the behavior, activity or omission of the business or of the person acting on behalf of or for the benefit of the business directly related to the distribution or sale of goods to consumers. The enterprise must immediately investigate the oral complaint and remedy it if necessary. If the consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the business shall immediately take the complaint and its position on it down for the record, and shall provide a copy to the consumer on the spot in case of an oral complaint delivered in person. In the case of an oral complaint made by telephone or other electronic communications service it must be sent to the consumer within 30 days at the latest – in accordance with the requirements for replying to a written complaint – at the same time as the substantive answer. In other respects, the enterprise is required to proceed with the written complaint as follows. Unless otherwise provided by a directly applicable act of the European Union, the enterprise shall reply to the written complaint in writing within thirty days of its arrival and shall take steps to communicate it. The enterprise shall state the reasons for rejecting the complaint. The enterprise shall provide a unique identification number to oral complaints communicated via phone or with the use of an electronic communications service.
The record of the complaint must include the following:
1. name and address of the consumer,
2. the place, time and method of submitting the complaint,
3. a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
4. a statement by the business of its position on the consumer's complaint, if the complaint can be investigated immediately,
5. the signature of the person who took the record and - with the exception of an oral complaint made by telephone or other electronic means – the signature of the consumer
6. place and time of the record,
7. in the case of an oral complaint
communicated by telephone or other electronic communications service, the unique identification number of the complaint. The company must keep a record of the complaint and a copy of the reply for five years and present it to the supervisory authorities on request. If the complaint is rejected, the business shall inform the consumer in writing which authority’s or conciliation board’s proceeding can be initiated with the complaint. The information shall include the seat, telephone and internet access, and mailing address of the competent authority or of the conciliation board of the consumer's place of residence or stay. The information shall also include whether the business has recourse to a conciliation procedure to settle a consumer dispute. If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following enforcement options are open to the consumer:
Consumer protection procedure
Complaints to consumer protection authorities. If the consumer notices a violation of the consumer rights, the consumer has the right to lodge a complaint with the consumer protection authority of the consumer’s place of residence. After examining the complaint, the authority decides on the conduct of the consumer protection proceedings. The first-level consumer protection tasks are performed by the capital city and county government offices competent according to the consumer's place of residence, a list of which can be found here.
Judicial proceeding. The customer is entitled to enforce his claim arising from a consumer dispute in court in the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure according to the provisions of the law.
Conciliation Board Procedure
We would like to inform you that you may file a consumer complaint against us. If your consumer complaint is rejected, you are entitled to apply to the Conciliation Board competent for your place of residence or stay: the condition for initiating conciliation proceedings is that the consumer seeks to resolve the dispute directly with the business concerned. For the procedure – at the request of the consumer – the conciliation board designated in the consumer's application shall be competent instead of the competent board. The company has an obligation to cooperate in the conciliation proceedings. In this context, there is an obligation for companies to reply to the Conciliation Board's request, in addition, the obligation to appear before the conciliation board is recorded as an obligation („at the audition ensuring the participation of a person authorized to conclude the agreement”). If the seat or premises of the enterprise is not registered in the county of the chamber operating the conciliation board with territorial jurisdiction, the enterprise’s obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer's needs. In case of violating the above obligation to cooperate, the consumer protection authority has the power to apply a mandatory fine, there is no possibility to waive the fine. In addition to the Consumer Protection Act, the relevant law on the promotion of small and medium sized enterprises has also been amended, therefore the imposition of a fine will not be waived for small and medium-sized enterprises either. The amount of the fine in the case of small and medium-sized enterprises can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises falling within the scope of the Accounting Act with an annual net turnover exceeding HUF 100 million from HUF 15,000, up to 5% of the company's annual net turnover, but up to HUF 500 million. By introducing a mandatory fine, the legislator aims to emphasize cooperation with conciliation boards and to ensure the active participation of enterprises in conciliation proceedings. The Conciliation Board has the power to settle consumer disputes out of court.
The task of the conciliation board is to try to reach an agreement between the parties in order to settle the consumer dispute, and in case of an unsuccessful attempt it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation board shall provide advice on the consumer's rights and obligations. The conciliation board's proceedings are initiated at the consumer's request. The request shall be made in writing to the chairman of the conciliation board the written requirement may be met by letter, telegram, telegraph or fax, as well as by any other means that allows the recipient to store the data addressed to him permanently for a period appropriate to the purpose of the data and to display the stored data in an unaltered form and content.
The application must include
a. the consumers’s name and place of residence or stay
b the name, seat or premises of the business involved in the consumer dispute
c. if the consumer designates the competent board instead of the competent conciliation board
d. a brief description of the consumer's position, the facts and evidence supporting it,
e. a statement by the consumer that the consumer has made a direct attempt to resolve the dispute with the business concerned
f. a statement by the consumer that no conciliation proceedings have been initiated in the case by another conciliation board, no mediation proceedings have been initiated, no application has been lodged or or no request for an order for payment has been made
g. the proposal for a decision by the board,
h. the signature of the consumer.
The application shall be accompanied by the document and a copy (extract) of the document of which the consumer refers to as evidence, in particular a written statement from the business rejecting the complaint or, failing that, any other written evidence available to the consumer about attempting the required consultation. If the consumer acts through an authorized reprezentative, the authorization must be attached to the application. More information on the Conciliation Boards is available here. For more information on the local Conciliation Boards, click here.
The contact details of each territorially competent Conciliation Boards:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Telephone number: 06-72-507-154
E-mail: firstname.lastname@example.org; email@example.com
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: 06-66-324-976
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: 06-46-501-091;06-46-501-870
Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Telephone number: 06-1-488-2131
Csongrad County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: 06-62-554-250/118
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telephone number: 06-22-510-310
Győr-Moson-Sopron County Arbitration Board
Address: 9021 Győr, Szent István út 10/a.
Telephone number: 06-96-520-217
Hajdú-Bihar County Arbitration Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Telephone number: 06-52-500-710
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Telephone number: 06-36-429-612
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Telephone number: 06-56-510-621, 06-20-373-2570
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: 06-34-513-027
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Telephone number: 06-32-520-860
Pest County Conciliation Body
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Mailing address: 1364 Budapest, Pf.: 81
Telephone number: 06-1-269-0703
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Telephone number: 06-82-501-026
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: 06-42-311-544
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Telephone number: 06-74-411-661
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Telephone number: 06-94-312-356
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Telephone number: 06-88-429-008
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Telephone number: 06-92-550-513
Online dispute resolution platform
The European Commission has created a website where consumers can register, so they have the opportunity to settle their online shopping disputes by filling in an application form, avoiding court proceedings. This allows consumers to enforce their rights without, for example, distance preventing them from doing so. If you wish to make a complaint about a product or service purchased online, and does not necessarily would like to go to court, you may use the online dispute resolution tool. On the portal, you and the trader against whom you have lodged a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint. Partial invalidity, codes of conduct
If any part of the GTC is legally incomplete or invalid, the remaining sections of the contract shall remain in force and the provisions of the relevant legislation shall apply instead of the invalid or defective part. The Seller does not have codes of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers. Information on the essential characteristics of the products. On the website, we provide information on the essential features of the products that can be purchased in the descriptions of each product.
Customers using the service can choose Barion’s simple and secure payment solution for online purchases. In this case they can then make their payment in the usual way, on the Barion interface.
WHAT ARE THE STEPS OF THE TRANSACTION?
1. Clicking on the "Payment" button will take you to Barion's payment page, where you will initiate the transaction by entering your credit card details.
2. After entering the card details, please check that the details are correct.
3. Transaction processing starts in the bank's processing systems.
Deadline and download option
After payment, the product download link will be available to the customer for 48 hours, which you can download from the interface only once.